Terms & Conditions


We at Lovable Lashes ask that you read our terms and conditions before placing an order. By using this website you are accepting our terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

  1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Lovable Lashes a company with email address ADMIN@LovableLashes.org ; (the Supplier or us or we).
  2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.
  3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  4. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  5. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
  6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
  8. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
  9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  10. Website means our website LovableLashes.org on which the Goods are advertised.
  11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
  12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  13. All Goods which appear on the Website are subject to availability.
  14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
  15. We retain and use all information strictly under the Privacy Policy.
  16. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
  17. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  18. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  19. A Contract will be formed for the Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  20. Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier time.
  21. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
  22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
  23. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
  24. Prices and charges include VAT at the rate applicable at the time of the Order. We reserve the right to change our prices if need be, but if an order has been placed, no extra charge will occur.
  25. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
  26. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
  27. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
  28. We accept International Orders for delivery, you may need to pay import duties or other taxes, as we will not pay them.
  29. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
  30. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
  31. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
  32. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
  33. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
  34. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
  35. Upon delivery, the Goods will:
    1. Be of satisfactory quality;
    2. Conform to their description.
  36. It is not a failure to conform if the failure has its origin in your materials.
  37. In the event of any failure by a party because of something beyond its reasonable control:
    1. the party will advise the other party as soon as reasonably practicable; and
    2. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery.
  38. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
  39. The Supplier of Lovable Lashes Siberian mink lashes has assured the company the hairs used for the lashes are cruelty free, however Lovable Lashes has not been to the mink farm to confirm. All information provided by Lovable Lashes is believed to be truthful.
  40. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  41. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
  42. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs, customers should contact us to find a solution. We will aim to respond withing 5 days.
  43. You can withdraw the Order by telling us before the order is shipped, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  44. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
    1. goods that are made to your specifications or are clearly personalised;
    2. goods which are liable to deteriorate or expire rapidly.
  45. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
    1. in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;
    2. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to cancel

  1. All sales are final. Due to the nature of the product we are unable to accept returns unless the product is not what was ordered. Once you receive a confirmation email you have 24hours to cancel your order before shipment, after shipment your order can not be cancelled.
  2. Please see our Shipping & Returns page for details on our return policy
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